WHY PURCHASE INSURANCE?

Even though every care will be taken by us as movers, you will appreciate that the distance involved, coupled with the rigors of moving, means on occasion's loss and/or damage to your goods may occur. Ninety percent of all our customers take out some form of insurance protection. We will take every precaution to protect your goods but accidents and sometimes even mistakes can happen at any time.

INSURERS

We believe it is good to be impartial when insurance is involved. Our integrity is important so we choose not to self insure but to use a reputable insurance company that specialise in this field and do not have a hidden agenda.

This insurance is provided by the following insurers:
Liberty International Underwriters TM (LIU), a division of Liberty Mutual Group, www.liuaustralia.com.au

Types of insurance offered

All Risk Comprehensive Cover
If your household goods are packed by World Moving & Storage or a removal company appointed by World Moving & Storage, then the policy will cover "All Risks" of loss of or accidental damage to your household goods that occurs whilst your household goods are being transported or stored by the removal company. Please see the limited exclusions further on.

Total Loss Cover
If your household goods (or any part thereof) are not packed by the removal company, then the policy will only cover loss of or damage to your household goods if caused by one of the following events:

• Collision or contact of the vessel or aircraft or truck with any external object other than water
• Earthquake or volcanic eruption or lightning
• Fire or explosion
• General average sacrifice
• Jettison or washing overboard
• Overturning or derailment of the land conveyance
• The vessel being stranded or grounded or sunk or capsized

COVER EXTENSIONS AVAILABLE

Provided that certain conditions are met, the policy can be extended to provide cover for the following risks.

1. Mechanical and/or electrical and/or electronic derangement and/or breakdown and/or impairment of insured items ("Mechanical & Electrical Derangement Extension")
2. Pairs and Sets The cost of an entire set of items even though not all the items in the set are lost or damaged.  The maximum compensation you will receive in the event of a claim recoverable under one of these cover extensions is NZD25, 000.
3. Storage of customers goods at the customers request in an authorised warehouse or compound by the removal company prior to, during or after transit.

The policy can only be extended to cover these optional covers if the following three conditions are met:

• You tell World Moving that you wish to extend the policy to cover these risks prior to the commencement of packing.
• You pay the required additional premium

We recommend that you choose all of these cover extensions so that you are covered to the greatest extent. If your salesman has not yet discussed these cover extensions with you, then please contact him/her immediately.

BASIS OF SETTLEMENT

Depending on the Basis of Settlement elected by the customer on the Valued Inventory and shown in the certificate of insurance, if loss or damage occurs as a result of an insured risk. The insurer will pay, up to the declared value of any item (subject to the restrictions set out below).

REPLACEMENT COST

In the event of damage, the reasonable cost of repairs or restoration. For any items totally lost or destroyed, full replacement cost provided that such items are no more than 7 years old or have been specifically declared and valued on the insurance declaration or removal contract. Regardless of which Basis of Settlement is selected the insurer will only pay market value for the following items:

Goods older than 7 years or which have not been declared, computers and computer accessories: clothing, motor vehicles, boats trailers.

MARKET VALUE

In the event of damage the reasonable cost of repairs or restoration. For any items totally lost or destroyed, their replacement cost less reasonable allowance for age, conditions, wear and tear and depreciation.

EXCESS

World Moving must pay the first NZ$500 in respect of any one claim under this policy. The customer must contribute the customer excess shown in the removal contract.

EXCLUSIONS

Unfortunately, there are some items where cover cannot be provided. The policy will not cover loss of or damage to any of the following items:

Excluding loss or damage to jewellery, watches, gold and silver articles, precious stones or metals, bullion, cash, bank notes, deeds, bonds, bills of exchange or other documents representing money, stamp or coin collections, animals and plants, perishables or corrosive goods, paints, pressurised containers, firearms and ammunition.

OTHER EXCLUDED RISKS

• Wilful misconduct by the insured
• Wear and tear, ordinary leakage, ordinary loss in weight or volume
• Loss as a result of delay and inherent vice or nature of the goods
• Consequential loss
• Loss damage or expense caused by insufficient packing, unless packed by World Moving & Storage and/or their agents
• Insolvency or financial default of the owners/charters of the vessel
• Loss arising from the use of an atomic weapon of war
• Insufficiency of packing
• Pairs and Sets
• Mould and Mildew
• Mechanical & Electrical Derangement

UNDER INSURANCE

It is important that you realistically value your goods and don't under value your household goods. If you under value your household goods, then the amount of compensation you receive in the event of a claim will only be a very small proportion of what you would have received if you had not under-valued your household goods. E.g. If you insure your household goods for $50,000, but they are actually worth $100,000, then you will only receive 50% of your claim.

CLAIMS PROCEDURES

As soon as possible after the happening of an event which may give rise to a claim under the policy, the customer(s) must:

• Take all reasonable steps to prevent any further loss or damage.
• Note details of any loss or damage on the removal company's inventory &/or conditions report.

Contact World Moving & Storage
Ph 0064 9 820 6060
Fax 0064 9 820 6061
sales@worldmoving.co.nz

Within 3 days of the goods, lodge a written claim with the removal company (using any form provided by the removal company)

The customer must not authorise the repair or replacement of the lost or damaged goods without the consent of the removal or the insurer. The removal company or the insurer, at its expense may appoint a loss assessor to inspect damaged goods.

The removal company may settle claims under this policy under instructions from the insurer. If the claim is for more than the amount detailed in the excess, the removal company must send to the insurer the inventory &/or condition report, removal contract and full details of the items lost or damaged.

NON DISCLOSURE

If the insured fails to comply with the duty of disclosure the insurer may be entitled to reduce its liability under the contract in respect of a claim or may cancel the contract. If the non disclosure is fraudulent the insurer may also have the option of avoiding the contract from its beginning.

DUTY OF DISCLOSURE

Before entering into a contract of general insurance with an insurer, the insured has a duty under the Insurance Contracts Act 1984 to disclose to the insurer every matter that the insured knows or could reasonably be expected to know is relevant to the Insurer's decision whether to accept the Risk of the contract and if so, on what terms.