FAQs

World Moving & Storage Ltd was established in 2004. Since then it has grown into one of New Zealand’s most respected and awarded removal companies. World Moving & Storage will move you locally, around the country or around the world.

Here are a few of the frequently asked questions we get asked – however, if you have any other question or concern, please contact us on 0800 4 WORLD (0800 4 96 753) or on sales@worldmoving.co.nz.

MOVING AND COVID-19

What COVID-19 safety measures are in place for World Moving & Storage staff and clients?
All trucks are equipped with sanitiser bottles and sprays. The trucks are cleaned with sanitising spray morning and night. Staff have the option of wearing gloves and masks if they wish to, or at our client’s request. Our full safety Guide for staff and clients designed for COVID-19 can found by clicking here >>  COVID-19 Safety Plan for your delivery

MOVING COSTS

Where do World Moving & Storage move to?

We can move you to or from anywhere in New Zealand or overseas.

We have branches in Auckland, Christchurch and Wellington for any New Zealand based moves, and trusted partners all over the world who we engage for moving to or from New Zealand.

How can I get a quote for my move?

Our move consultants are here to help and know the right questions to ask to provide an accurate quote that meets your move needs.

We can also arrange a video survey of the items you need to move, or for one of our consultants to visit and discuss your move in person. 

How much does it cost to move house in New Zealand?

Every move is different. There are so many scenarios to consider and we have lots of cost effective, safe and reliable options. Give us a call on 0800 4 WORLD (0800 4 96 753) to discuss your requirements, or submit a request for more information via our online Contact Form.

How much does it cost to ship overseas?

This depends on how much you are moving and where you are moving to. We have options from one box, to a full household. Give us a call on 0800 4 WORLD (0800 4 96 753) to discuss your options and requirements, or submit a request for more information via our online Contact Form.

The general rule is the more you move, the cheaper it is per m3 (cubic meter). A full container is the cheapest option, so having a “must go” list, and a “if it fits” list is a great idea. If you only have a few items to take that can be boxed, we have a Baggage service that is more cost effective as it is priced for only one person to collect and deliver with no unpack. For many countries we ship regular containers monthly, so we are able to provide an full container load and a Groupage (shared) container rate.

See shipping terms here.

How much does it cost to move to New Zealand – can you do this?

Yes – we manage moves from overseas to New Zealand with our International partners. 

This depends on how much you are moving and where you are moving from. We have options from one box, to a full household. Give us a call on 0800 4 WORLD (0800 4 96 753) to discuss your options and requirements, or submit a request for more information via our online Contact Form.

The general rule is the more you move, the cheaper it is per m3 (cubic meter). A full container is the cheapest option, so having a “must go” list, and a “if it fits” list is a great idea. If you only have a few items to take that can be boxed, we have a Baggage service that is more cost effective as it is priced for only one person to collect and deliver with no unpack.

We also have a corporate offering where we will assist to relocate new recruits to New Zealand and also offer resettlement services. Ask our team for more information.

ABOUT YOUR MOVE

How quickly can I move? How much notice do you require?

We can move you on the same day if it is really urgent, and sometimes we do. However, for best results we like to have as much notice as possible so we can consult with you and plan our staff, truck and resources accordingly and efficiently.

We prefer at least two weeks’ notice, so our clients are not disappointed if we are completely booked out. We want you to receive great service from our trusted and experienced team.

How long will it take to do my move?

We can provide a best estimate of the time required once we have discussed and explored your needs, and based on the information you provide. Please do appreciate however, that traffic and weather conditions, house sizes, contents and move requirements are different from client to client.

What size truck will I need?

This depends on the nature of your move and the access at each of the addresses you are moving to and from. If you have a large home a large truck might sound logical, however, maybe one of the driveways is not wide enough for a large truck, or there are powerlines over the drive that a large truck would hit.

Sometimes using a smaller truck and doing two or three quick trips is more efficient if the new home is nearby. Sometimes if you have a difficult access, we will need to use a small “shuttle” truck to run between the home and the large truck out on the road.

We can discuss and plan for all this when we understand more about your move.

What happens at our new home?

Our team will place the furniture and cartons where you direct us to. At the end of unpacking the truck the team leader will walk around your new home with you to ensure you are happy with the furniture placement. If you feel a few items could be better placed our team will be happy to move items into a different arrangement for you. Respectfully they will not have time to repeatedly rearrange.

What happens if I can’t move into my new house on the same day as my stuff is picked up?

This is very common and something we often encourage to reduce stress and commitments on the “hand over” day. This will then give you plenty of time to clean your exiting home and complete final readings and legal requirements with lessor time pressures. We can load the truck one day, hold it at our secure storage facility, then deliver it at an agreed time on a day that suits your plans. Depending on your move, there could be a small surcharge for this so please discuss the options with our consultant.

What will happen if our house doesn't settle at the time expected or until late in the afternoon?

We have seen this all before and will create a suitable plan for you if this does happen on the day. Please note that if there are delays for any reason beyond our control there will be extra charges as we must pay wages to the team who could be on other paying work. If possible, communicate with the vendor of your new house long before the move so everyone has a clear plan of times and reasonable expectations.

What happens if something gets damaged during my move – am I insured?

Because of our great experienced and caring team we have very few damages, however mistakes can happen. All goods are moved at owners’ risk. However, we can offer you different levels of insurance, full cover “Accidental Loss” for all dents and scratches etc., or a less comprehensive “Limited Cover” that will cover you if everything is lost due to the truck or container overturning. Please click here for our insurance FAQs or contact your consultant for further clarification.

PAYMENT OPTIONS

When do I have to pay for my move?

We ask that you pay a deposit of $400 when booking your move and then the total invoice two days prior to the move. We must have cleared funds before we execute your move. If we are moving you on an hourly rate we will discuss payment options with you.

How can I pay for my move?

Payment options include:

  • Bank transfer
  • Credit card. Specifically Visa, Mastercard and American Express
  • Note: Credit card payments will incur a convenience fee. Visa, Mastercard (2.5% convenience fee). American Express (3.5% convenience fee)
Are there any ‘hidden fees’?

We do our best with all the information we get from you to include all costs associated with your move. Anything that is included or excluded will be clearly spelt out in your quote, including the inventory list of items we have quoted to move.

There are some scenarios where additional charges are unavoidable due to events entirely beyond our control, such as key “hold ups” during a house sale, or bad access where our truck cannot fit close to the house. These events will not have been budgeted for during the calculation of your move cost.

WHY CHOOSE WORLD MOVING & STORAGE

Are your staff police checked?

Yes, all our staff are police checked and their licences are monitored through the NZTA system TORO.

What makes your staff so special?

We have a loyal, trustworthy and experienced team. All our staff are on permanent waged contracts. We care about them and we pay them ethically, from the time they sign in until they are back at the yard and finished for the day, which is unfortunately not always the case.

Can I trust the men, will they be careful with my precious things?

We do not have theft issues at World Moving, which can be prevalent in our industry. We also have very few damages, because our crew are well trained and well cared for, and they care about the work they do.

PREPARING FOR YOUR MOVE

I don’t know where to begin with downsizing or decluttering, can you help?

We know, it is such a big chore and often can pull hard on the heart strings to let go of sentimental items. We have trained staff who can help you declutter for a move. Please enquire with your consultant for ideas and assistance costs. Click here for a handy decluttering advice.

Will World Moving & Storage disassemble and reassemble furniture, beds etc.?

We will do as much or as little as you like. All our crew are experience and trained, and have tools for normal beds etc. If you have a very technical item that needs extensive kit setting or special tools, please discuss this with your consultant so we can plan for this. We do have handymen on hand for more difficult items of furniture. Please note: Handymen may come at an extra charge if the items are particularly technical.

Can you move a freezer with food in it?

For local moves, yes we can. However, our team still need to be able to carry the freezer so it cannot be too heavy. You can box items beforehand, then leave boxes in the freezer so we can carry the freezer empty and load the boxes back in once in the truck.

The trucks do not have power plugs, so for  moves over longer distances  is up to you how your frozen food is handled. Please note: We do not take any responsibility for fresh or frozen food if it is spoilt.

Do we need to empty the fridge?

Yes. Fridges are large, heavy and bulky items already and having food in them adds to the weight.  

Do all drawers need to be emptied?

Large, sturdy drawers filled with lighter items, such as  clothes and bedding, can remain full. We recommend removing breakable and heavy items (such as books) from drawers as they can pop the bottom of the drawers out if the roads are too rough.

Our teams can remove drawers from the unit to make it lighter to carry in and out of the house.

Loose miscellaneous items should be removed from small bedside or desk draws as these sometimes need to be transported on their sides.

Can you disconnect the washing machine?

Yes, we can do this. However, we can’t take responsibility for any leaks or flooding when reconnecting the washing machine. Sometimes the movement of these seals and hoses reveal other hidden issues, such and weak or fractured connections or dry seals/washers.

What about flammables like petrol cans and gas cylinders?

We are not permitted by law or by our insurers to carry anything that is highly flammable. Gas cylinders can be carried if they have been professionally purged and you can provide us with a certificate of purging, however, this is often not cost effective so other arrangements will need to be made. Lawn mowers and garden machinery can be moved by us however, we do ask you to drain all fluids before the moving day.

Do you need us to save a parking area for the truck?

Yes, please discuss with your consultant where the best area will be for our truck to park. Pricing is based on our team having good, clear access with a short walk. Difficulties with access not discussed and preapproved in our costs, may incur extra charges.

Do we need to be there while they are packing and loading?

We recommend that someone who can make decisions is there while we pack up and move, just in case an issue arises. At times our corporate clients do give us autonomy to manage their pack, move, unload and set up, however, having someone there is preferable.

PACKING AND UNPACKING

Do you offer full or part packing options?

Yes, packing is an optional extra. All our staff are trained to pack anything in your home and this is something we often manage, so our clients can concentrate on other tasks that need to be done for their move.

We can also just pack more challenging areas, like the kitchen and china cabinet.

Can we buy cartons and packing materials from you?

Yes, we have a wide range of affordable, professional quality packing materials and cartons available for your to purchase. Sometimes we also have second hand cartons that we can offer at half price too.

Will you use our cartons or the original appliance materials?

Yes, if the materials are suitable for the job we are happy to use them. If you let our team know this is what you plan to do prior to your move we can reassure you the cartons/materials you are using are appropriate.

Will World Moving & Storage move us if we pack everything ourselves with our own cartons?

Yes, of course. However, please ensure you use suitable cartons so that our crew are not held up or put at physical risk. e.g. please do not use huge cartons and fill them with books that would risk a back injury, or use a large number of very small cartons that require lots of trips and can become uneconomic.  

You are best to use good strong boxes that are designed for moving. Please ensure all boxes are filled right to the top and are taped closed = this will retain the boxes integrity and strength so we can stack them up in our trucks without crushing the contents.

Will the crew remove their shoes?

Due to Health and Safety laws our crew are not permitted to remove our shoes. However, they will lay down floor protectors in an attempt not to dirty the floor.

Will the crew unpack for me?

Yes, unpacking is an optional extra. We have an amazing team who can set up the whole house for you while you are at work or on holiday, or they can work alongside you to speed up the unpacking and get you settled.

Will you take all the paper and cartons away?

Yes, we can collect removal related materials free of charge when we are next passing near your home. Please flatten the cartons and keep everything dry. If general rubbish is added amongst the materials, a tipping and transport charge may apply.

STORAGE

What storage do World Moving & Storage have?

We have lots of different storage options available. You can store with us for a day, a week or for years, and we make the whole process seamless. Our facilities are modern, secure, have monitored alarms and have camera surveillance.

We can bring one of our clean and breathable storage containers to you, load it up and then return it to our facility to store. Then, when you are ready to unload we deliver your container to your door, untouched since it was packed. By avoiding double handling, we reduce the cost of your storage and reduce the  risk of damage.

Give us a call on 0800 4 WORLD (0800 4 96 753) to discuss your storage options and requirements, or submit a request for more information via our online Contact Form.

Note: Our facilities are bonded by Customs and MPI, which means it is not possible to draw from your storage on a regular basis. A traditional self-storage facility would be better suited and we can recommend one for you.

What items are not allowed to be stored?

Flammable items such as fuels and oil-based paints, gas bottles, indoor plants, and any opened food such as oils, sauces etc.

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